Return & Exchange Policy

What is your Return Policy for Online Purchases?

Quickly and easily return your item(s) through our Returns Portal! After you click the link you will be instructed on how to complete a Return or Exchange.

 

> START RETURN <



How long do I have to return my item? 

You have 45 days from the date of purchase. 

 


Can I exchange items?

You can simply exchange your item(s) by using our Online Returns Portal . You may also Contact Our Customer Care and email us your desired size and/or color. 



Prepaid Return Labels:
With limited exceptions, we are not able to provide prepaid return labels at this time; you are responsible for covering shipping return costs.


Additional Information on KCLOT's Online Return Policy? 

  • Items must be unworn, unwashed, unused, and have original tags attached. There must be no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, perfume or wear.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues or delays in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • All returns are refunded via store credit in the form of a TuzoQi E-Gift Card.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.
  • Return drop-offs are not accepted.


 

Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-TuzoQi items sent to our Distribution Center will be discarded upon receipt.