SHIPPING TIME

 

Region Standard Shipping
 US 15-22 Business Days

WEST EUROPE

(UK DE FR PT and so on)

15-22 Business Days
Canada 17-25 Business Days
Australia 17-25 Business Days
JP KR HK 17-25 Business Days

Others

(Worldwide)

17-25 Business Days

Notes:
 

1) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
 

2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
 

3) If there is any shipping issue with your package , you must contact Customer Support within 180 days after your order was placed.

4) Our products are shipped directly from Asia that is why shipping times are longer. Packages usually arrive in about 3 weeks from the time of purchase.

 

MORE QUESTIONS?

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

 

DELIVERY INFORMATION

After receiving your order, we will send your tracking number within 2-4 during processing, and submit it to the logistics company as soon as possible for transit.

There currently are shipping delays due to COVID and there may be shipping delays due to natural disasters, social/political/civil unrest, and/or holidays. TuziQi is not responsible for shipping delays caused by the shipping company and all customers acknowledge these possible delays when buying with us.

 

Orders made during December may be delayed due to holidays and shipping facilities being back tracked on orders. TuzuQi is not responsible for shipping delays caused by the shipping company. 

Due to current policy issues, we are unable to ship to India, Chile, Israel, Brunei, Hong Kong, and Algeria  at this time. Country policies are changing all of the time and we may need to refund orders that can no longer be shipped. We apologize for the inconvenience.

 Orders outside of the U.S.

As a buyer and a citizen, you are responsible for any requirements from your government regarding the merchandise that you ordered. After that, your post office will sort and deliver the package to your purchase order's shipping address.

Due to international Customs regulations, the declared values of your merchandise must match the purchased prices or your package will not be released to you until duty tax is paid.

MORE QUESTIONS?

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

 

HOW DO I TRACK MY ORDER?

TRACK MY ORDER NOW

  1. Click this link to TuzuQi tracking center: https://tuzuqi.aftership.com/
  2. Enter your "Order number & email address"
  3. Click "Track" Icon

*Please note, tracking can take around 24-48 hours to update after dispatch

 

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

 

TRACKING PAGE SHOWS DELIVERED, BUT I DID NOT RECEIVE THE PACKAGE

With limited exceptions, if you the tracking page shows "Delivered", but you did not receive the package. Don't worry, please check the following:

 

 1. Double check the Shipping Address you put on the checking out page.

 2. Ask your family members (or neighbors) if they received any packages for you.

3. Contact your local Postal Service Center, Providing them with your tracking number.

 

If you tried the following ways and still couldn't find your package, don't worry, you can always contact us and our team will help you out ASAP.

 

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

I HAVEN'T RECEIVED MY REFUND

You're still waiting on your refund, right? We know this can be annoying! Depending on the courier & country you're returning your item(s) with, it can sometimes take UP TO 14 WORKING DAYS (excluding weekends & public holidays) to be delivered and processed by our returns team.

 

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.  But if you need to get in touch with Customer Support about your return, please include in your message: 1. Proof of postage (like a receipt) 2. The tracking number 3. Your order number We'll then get back to you as soon as we can!

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

RECEIVED A FAULTY ITEM?

We're sorry to hear you have received a faulty item! Please send us the following info:

· Your Order Number

· Item Name

· Photos that show:

· The fault as clearly as possible

· Full-length photo of the item

 Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

 

I DID NOT RECEIVE CONFIRMATION EMAIL

When you placed an order, the confirmation email will be sent in a few minutes. 

 

With limited exceptions, if you did not receive any confirmation emails from TuzoQi, please check the following:

 1. Double check the Email Address you put on the checking out page.

 2. Check your Email's Spam / Social / Promotion Folder.

 

If you still did not receive any emails from TuzoQi, don't worry, you can contact us and our team will help you out ASAP.

 

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

 

I WANT TO CHANGE MY ORDER

We’re able to make changes to your order if you contact us within 3 hours after you placed the order, this includes the following:

 

 1. Changing the item or size

 2. Delivery/billing address

 3. Adding items to your order

 4. Shipping method

If you need change any of these information, please contact us ASAP.

 

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

MISSING AN ITEM FROM MY ORDER

I'M MISSING AN ITEM FROM MY ORDER

 

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

 

 1. Your order number

 2. The name of the item you did not receive

 3. Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

 

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

 

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

YOU'VE SENT ME THE WRONG ITEM

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

 

1. Your order number

 2. The name of the item you did not receive

 3. The name of the item you received in it's place

 4. A clear photograph of the item you have received, including logo 

 

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

 

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

 

Please contact our support team here - https://www.tuzoqi.com/pages/contact-us

AFTERPAY

WHAT IS AFTERPAY?

 

Afterpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.

 

HOW DOES IT WORK?

 

Place an order with TuzoQi using Afterpay as your payment method. You'll then be required to pay for the order in four installments, due every two weeks. Even better, it's completely interest-free when you pay on time!

 

WHO CAN USE AFTERPAY?

 

Afterpay is available on the following KCLOT webstores:

 

US

Australia & New Zealand

Canada

 

IS THERE ANYTHING ELSE I SHOULD KNOW? 

 

Orders must be below $1000.  Afterpay is not available on gift cards.  You must be 18 or over, have a bank account and a North American, Australian or New Zealand residential address (unfortunately Afterpay won't work for those living in South America). Late payment fees will apply. If you'd like more information on this then click here.

 

PAYMENT QUERIES

ERROR CODES:

 

Please see below payment error codes that may appear if your order is unsuccessful: 

2000 – Do not honour - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.

2007 – No Account – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.

2015 – Transaction not allowed - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

3000 – Processor Network Unavailable – This response means there is an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed.

If you receive an error code not displayed above, please click here to see a full list of potential errors.

 

ADDITIONAL CHARGES:

 

If you’re shopping from outside the US, there’s a small chance you could be charged an International Banking fee by your bank (not TUZOQI). Unfortunately, there’s nothing we can do to remove International Banking Charges at TUZOQI; trust us, we would if we could! These charges (usually between 2-3%) are very occasionally added to orders where a person’s bank is registered in a country where TUZOQI isn’t registered. Most banks will allow this kind of transaction without charge, but unfortunately not all! So it's always best to double check with your bank if you're unsure.

 

GIFT CARDS

HOW DO I PURCHASE A GIFT CARD?

 

You can purchase a Gift Card via the accessories page on the TUZOQI website. Gift Cards are not physically shipped, you will receive a confirmation email containing your Gift Card code. 

 

HOW LONG IS MY GIFT CARD VALID FOR? 

 

Our gift card validity depends on where in the world you are, please see our website T&Cs for more information.

 

DO I HAVE TO USE THE FULL AMOUNT IN ONE ORDER?

 

No you don't. The amount you spend will simply be deducted from your Gift Card credit. You can then use the same Gift Card code on a new order you place with us. 

 

CAN I USE A GIFT CARD DURING AN OUTLET/SALE? 

 

Yes! 

 

CAN I USE A GIFT CARD & MAKE A CARD PAYMENT ON THE SAME ORDER?

 

Yes!

 

I PLACED AN ORDER USING MY GIFT CARD & NOW WANT TO RETURN THE ITEMS

 

Orders paid using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 3-5 working days.

 

CAN I BUY A GIFT CARD FOR MY FRIEND? 

 

Yes! Place the order using your details (name, & email address) and forward the Gift Card to them. Alternatively, you can print off the code and give it to them this way.  

 

JOIN TUZOQI AFFILIATE PROGRAM

Our awesome affiliates help us spread the TUZOQI mission, spreading TUZOQI's amazing gifts and making some cash along the way!

 

By becoming an Ambassador, you’ll get access to tons of free items and cool perks, plus an exclusive referral code that your friends, family and followers can use to shop tuzoqi.com at 5% off. And did we mention we’ll give you 10-13% commission on each sale you make?!

 

To become an Ambassador, you must be active on Instagram, Youtube or Tiktok and over the age of 18. And you don’t have to live in the U.S.—worldwide ambassadors are welcome too!

 

Join our Ambassador program now! - https://tuzoqi.com/pages/simple-affiliate